Your Questions, Answered

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  • No. Northeast Bin Services uses its own onboard water supply and professional cleaning equipment to complete the service safely and efficiently — so there’s no need to connect to your home’s water.

  • We currently accept Cash, Zelle, Cash App, and online card payments. Cash payments must be made before service begins. Exact cash is preferred.

  • No. As long as your bins are curbside after trash pickup and we have access to an outdoor water connection, you do not need to be present.

  • All cleanings are scheduled immediately after your scheduled trash pickup day to ensure empty bins and the best results.

  • You can reach us anytime through our contact page, email, call, or text.
    We aim to respond quickly — usually within one business day.

    Prefer fast communication? Texting is the quickest way to reach us.

  • Each service includes up to 2 bins. Additional bins can be added for an extra fee depending on the service plan.

  • We clean standard residential trash and recycling bins (typically 32–96 gallons). Oversized or specialty containers may require a custom quote.

  • Yes. We use high-pressure, eco-friendly methods designed to sanitize and deodorize without harsh chemicals.

  • Service continues as scheduled unless weather conditions are unsafe. If rescheduling is needed, we’ll notify you promptly.

  • Yes. For recurring services, changes must be made before your next scheduled billing cycle. Commitment terms apply based on your selected plan.

  • Service & Billing Policy

    Cancellations or reschedule requests must be submitted at least 24 hours prior to your scheduled service date.

    Once service has been completed, charges are non-refundable.

    Recurring subscription plans require an initial 3-service agreement. Cancellation is permitted after completion of the initial service term.

    Subscriptions are billed at the beginning of each service cycle. Failure to maintain a valid payment method may result in service interruption.

  • Pet waste is one of the most common causes of garbage bacteria and bin order buildup. Even when bagged, it can leave behind smells, residue, and attract pests—especially during warm weather. Our cleaning service helps remove buildup, sanitize surfaces, and keep bins fresher.